Job Description
We are looking for results-driven Field Retention Agents to join our frontline team. In this role, you won't just be saving accounts; you will be restoring relationships. You will proactively engage with dormant or suspended customers, address their concerns, and implement strategic win-back solutions to strengthen long-term loyalty.
Key Responsibilities
- Active Re-engagement: Visit inactive or terminated customers in person to resolve past issues and convert them back into active, paying subscribers.
- Relationship Management: Act as a brand ambassador, conducting follow-ups to reinforce the value of our services and identify underlying pain points leading to churn.
- Strategic Retention: Implement targeted campaigns, including personalized offers and loyalty programs, to encourage immediate reactivation.
- Issue Resolution: Provide on-the-spot s...