Job Description
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
Assisting in site preparation, including in...