Job Description
Responsibilities
Install, maintain, troubleshoot, and support Waters’ product portfolio
Perform system-level troubleshooting independently and resolve complex technical issues across products
Provide professional technical consultation to customers and internal teams, ensuring high-quality service delivery.
Collaborate with global support organizations (WGS/GSS) to escalate and resolve advanced technical challenges in a timely manner.
Deliver on-site system operation training, qualification (IQ/OQ).
Establish and maintain strong relationships with customers, acting as a trusted technical advisor and customer satisfaction advocate.
Manage customer expectations by clearly communicating work performed and defining follow-up actions when required.
Ensure compliance with quality system procedures, regulatory requirements, and Health & Safety standards.