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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do:
- Evaluate and report on suitability of installation sites prior to installation
- Carry out the successful completion of installation and commissioning of Epson C&I products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.
- Directly support C&I customers and end users, helping to identify and resolve technical problems with C&I products
- Liaise with other field service staff, both Epson and service partners, to share information
- Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I products through the established technical escalation route
- Create training content and deliver courses on current and future C&I products for Epson staff, customers, end users and service partners
- Initiate and maintain effective communic...