Job Description
Company Overview VAT Group is a leading global developer and supplier of high-performance vacuum valves, multi-valve modules, and edge-welded bellows, with manufacturing sites in Switzerland, Malaysia, and Romania, serving customers worldwide with innovative vacuum solutions. Job Summary The Field Service Engineer (FSE) supports customers by troubleshooting and resolving issues with VAT products onsite and remotely, ensuring high customer satisfaction through timely, professional service and effective communication. Responsibilities Provide timely, professional customer support to resolve issues and enhance efficiency of VAT products Troubleshoot and respond promptly to onsite service requests and customer inquiries with professionalism and commitment Acknowledge and follow up on customer requests, internal communications, and assigned tasks within agreed timelines Maintain discipline in managing emails, updating service records, and completing accurate service reports promptly Report ...