🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Complete various assigned field service tasks in a timely and independent manner.
- Prepare, execute, and report on various service requests and projects.
- Regularly visit customers as scheduled to provide preventive maintenance and inspections, and recommend spare parts and equipment upgrades.
- Understand customer needs and promptly provide quotations for spare parts and upgrade solutions.
- Perform equipment installation, commissioning, validation, calibration, repair, and relocation.
- Maintain good relationships with customers to achieve customer satisfaction and customer service KPIs, promoting steady growth in after-sales service business.
- Provide timely, accurate, and competitive pricing suggestions for all completed upgrade projects, submit pricing and approvals, and follow up on the next steps in the order process.
- Provide relevant business information to new machine sales or superiors.
- Complete o...