Job Description
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble‑shooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
Essential Functions- Capable of managing various levels of technicians
- Direct involvement with staffing of department
- Travel requirements may be up to 90% depending on the location of the account and where the employee resides.
- Product support on-site, via telephone and through field technicians.
- Assist customer with application of equipment.
- Escalates customer related issues to Service Manager and CQA Account Manager.
- Performs trouble‑shooting on-site and corresponds with ZOLL Tech Support staff to document activity
- Performs on‑site PMs.
- Must tra...