Job Description
Responsibilities
- Coordinate installation and equipment set‑up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer.
- Troubleshooting, provide technical solution, analyse on‑site machine issue raised by customer.
- Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job performed on customer site. Update all technical reports accordingly.
- Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in‑house/on‑site support, in order to fulfil company’s vision and quality policy.
- Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering de...