Field Service Engineer

The role plays a critical role in the technical sales process by providing expertise and support to customers. You will work closely with both the sales team and the engineering team to understand customer requirements and develop tailored solutions. Reporting to the Director of Sales, Domestic, you will lead our engineering department and be responsible for the overall direction, coordination, implementation, execution, control, and improvement of existing service levels that will serve our clients and business well. You will provide engineering support for Industrial and Automotive aftermarket businesses and direct OEM customers, ensuring consistency with company strategy, commitment, and goals.
Duties & Responsibilities
Act as resident technological expert advisor for our products and liaison between customers and the engineering team, providing input on product enhancements, customization requests, and bug reports
Collaborate with the sales team to understand customer need...