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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Formal Education
- Grade 12
- IT Degree, Diploma or Certificate
Experience
- 4-7 years’ experience in IT software and hardware support. End User support with troubleshooting skills and network exposure. Understanding of Service Level Agreements
Technical / Legal Certification
- CompTIA A+
- CompTIA N+
- Relevant OEM certifications (HP, Dell, Lenovo)
- ITIL v3 Foundation Certification (advantageous)
- MCSE (Advantageous)
Key Performance Areas
- End user support - Resolve logged incidents as per client contract
- Deliver customer service - Communicate, dress, and display positive attitude
- Quality incident resolution - Ensure incident is resolved on first contact within SLA
- Compliance to pending rules - Ensure compliance to pending rules is followed
- Quality data input - Ensure that data captured on Resol...