Job Description
Job Summary
The Field Service Representative is responsible for providing on-site technical support, including preventive maintenance, troubleshooting, repair, calibration, installation, and customer training for analytical instruments. This role ensures equipment operates efficiently while delivering high-quality customer service and technical support.
Duties and Responsibilities
- Perform preventive maintenance on analytical instruments.
- Troubleshoot and diagnose equipment issues.
- Repair and calibrate instruments at customer sites.
- Install equipment and ensure proper operation.
- Provide customer training on equipment usage and maintenance.
- Manage inventory related to service activities.
- Coordinate trip planning and scheduling for service visits.
- Complete administrative tasks related to field service operations.
- Maintain high levels of customer satisfaction and suppo...