Job Description
Job Overview
As a Field Service Representative, you will provide on‑site support to BD customers, including installation, corrective maintenance, preventative maintenance, removals, and other support for our portfolio of robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our Medication Management Systems Pharmacy Automation & Dispensing products.
Key Responsibilities
- Travel to customer sites and deliver courteous and professional technical support, carrying out repairs and maintenance on medical device robotic systems as required.
- Update equipment and software, conduct follow‑up visits to meet customer needs, and prepare service reports in accordance with internal standard operating procedures.
- Participate in the continuous improvement of departmental practices.
- Support and train clients in the maintenance of their systems.