Job Description
Working Hours/Days
Monday - Friday: 6:30A-4:30PAfter-hours call is rotational based
Overview
POSITION SUMMARY:
This Field Service Supervisor position is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Basic Duties
The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.
+ Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures
+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Monday - Friday: 6:30A-4:30PAfter-hours call is rotational based
Overview
POSITION SUMMARY:
This Field Service Supervisor position is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Basic Duties
The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.
+ Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures
+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability