Job Description
We are looking for a talented Field Service Supervisor to join our team specializing in Service for Cummins, Inc. in Odessa, TX.
**In this role, you will make an impact in the following ways:**
+ Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
+ Communicate repair plans clearly to Technicians, aligning them with customer quotes.
+ Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
+ Support Technicians with first-level assistance and escalate technical issues when necessary.
+ Manage service logistics to ensure safety, quality, and efficiency in operations.
+ Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
+ Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
+ Maintain customer satisfaction by addressing repair issues promptly and resolv...
**In this role, you will make an impact in the following ways:**
+ Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
+ Communicate repair plans clearly to Technicians, aligning them with customer quotes.
+ Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
+ Support Technicians with first-level assistance and escalate technical issues when necessary.
+ Manage service logistics to ensure safety, quality, and efficiency in operations.
+ Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
+ Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
+ Maintain customer satisfaction by addressing repair issues promptly and resolv...