Job Description
Job Summary
The Field Service Technician is required to travel to customer locations and is responsible for commissioning, servicing, calibrating, troubleshooting, and tear down of specialized equipment related to shop service equipment. Travel is required when work is performed in the customer's shop.
Major Responsibilities
- Troubleshooting electrical and mechanical issues as they arise while keeping open communication all personnel
- Maintain strong business relationship with all clients and stakeholders; respond to customer concerns in a prompt and efficient manner
- Diagnose problems and advise operators on how to properly maintain equipment
- Maintain records of services performed
- Adhere to all NOV policies and procedures (Vehicle, safety, correspondence, housekeeping)
- Upon supervisor request, you will be required to work in the customer's shop occasionally
- Address issues as they arise