Job Description
Field Service Technician (Break/Fix – OEM Support)
Job Summary
We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.
Key Responsibilities
Job Summary
We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.
Key Responsibilities
- Respond to and resolve break/fix service tickets within SLA requirements
- Perform diagnostics, troubleshooting, and hardware repairs on:
- Servers (rack/standalone)
- Laptops and desktops
- Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)
- Perform IMAC...