Job Description
The Field Service Engineer or Field Service Technician is responsible for post-sale customer support activities at Montana Instruments, primarily via in-person visits to customer sites for installation, repair, and maintenance, as well as email, video call, and telephone support communications.
To succeed, you will need2 Essential Duties, Responsibilities, and Expectations
• Troubleshoot, diagnose, and resolve customer problems via (primarily) on-site visits and (secondary) via telephone, video call, and email.
• Track and follow up with customers to ensure issues are resolved.
• Travel to customer sites to perform installations, user training, maintenance, and resolve problems.
• Perform remote installations by video call.
• Prepare service trip reports, document issues, and pass on relevant information to the operations and engineering teams.
• Issue RMAs, work with Sales, Production and Shippi...