Field Service Technician - Springfield, IL

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed. Role and Responsibilities Maintains thorough knowledge of all ImageTrac mechanical and electronic functions Provides effective, timely and competent technical support assistance to customers Arrives at customer sites within the contracted response times Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.) Strives to ensure the highest level of customer satisfaction is maintained at all times Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software Properly follows the call flow for all incident activity Ensures that RMA parts are returned in a timely...