Job Description
Field Services Manager
Location: Lachine, Quebec, CA
Operating Sector: Telecommunications
Responsibilities
- Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
- Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring clear communication, aligned expectations, and timely issue resolution.
- Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
- Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities.
- Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
- Lead safety compliance for partner operations, including field safety audits, hazard ass...