Job Description
The Gogo Field Support Engineer (FSE) - Basel provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems. The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross‑functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem‑solving skills, and a customer-focused mindset in a dynamic aviation environment.
Responsibilities
- Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance.
- Troubleshoot complex technical ...