Job Description
**Overview**
The Field Support Specialist provides advanced onsite technical support for hardware, software, network, and applications within an assigned region. This role is responsible for troubleshooting and incident resolution, supporting system upgrades and rollouts, coordinating with IS teams to diagnose network issues, managing IS assets and hardware lifecycles, and responding promptly to Helpdesk requests related to business applications and system issues.
*This position requires travel to the various Kennedy Krieger locations - reliable transportation is required
**Responsibilities**
1. Collaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues; network printer configurations; intranet/internet access problems; memory upgrades; performing software installations, upgrades, and configurations; network device and peripheral ins...
The Field Support Specialist provides advanced onsite technical support for hardware, software, network, and applications within an assigned region. This role is responsible for troubleshooting and incident resolution, supporting system upgrades and rollouts, coordinating with IS teams to diagnose network issues, managing IS assets and hardware lifecycles, and responding promptly to Helpdesk requests related to business applications and system issues.
*This position requires travel to the various Kennedy Krieger locations - reliable transportation is required
**Responsibilities**
1. Collaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues; network printer configurations; intranet/internet access problems; memory upgrades; performing software installations, upgrades, and configurations; network device and peripheral ins...