Job Description
The Field Support Specialist provides service, preventative maintenance, repair and training requirements to customers. The Field Support Specialist is responsible for on‑site training on radiation monitoring equipment to users in Canada and to provide front line support via email or phone. This individual will utilize his or her product and technical knowledge to perform on‑site troubleshooting, repair, preventive maintenance and installation, as required. Direct customer support in the field is the primary responsibility of this role, however, as availability in schedule permits, an individual in this role will support functions of the business within the Concord factory, including but not limited to: repairs, technical support, and training.
Core Duties/Responsibilities
- Perform hands‑on equipment troubleshooting and repair in the field and in the Concord factory, as applicable.
- Provide customer support in the installation, modification, training, ...