Job Description
POSITION DESCRIPTION
Field Support Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time
POSITION SUMMARY
The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Job Summary/ Purpose:
Field Service Technicians performs on-site or in-house servicing, repair and/or installation of company product(s) includ...