Job Description
About the Role
The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This is a junior role suitable for fresh graduates or candidates with basic technical skills and willingness to learn .
Key Responsibilities
POS Terminal Installation & Support
- Install, replace, swap or collect POS terminals at merchant locations.
- Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
- Guide merchants on basic terminal usage.
- Collect service acknowledgements and installation records.
Basic Troubleshooting
- Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error m...