Job Description
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
You will manage and coordinate Field Technicians' schedules to maximise operational efficiency while ensuring an excellent customer experience. You will work closely with customers and stakeholders to understand service expectations and ensure activities are delivered in line with agreed service levels. Using a variety of systems and tools, you will plan, monitor and optimise field operations to achieve the best outcomes for both the business and its customers. You will also take ownership of the abort management process, analysing site aborts to identify root causes, implementing corrective actions and driving continuous improvements to reduce rep...
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
You will manage and coordinate Field Technicians' schedules to maximise operational efficiency while ensuring an excellent customer experience. You will work closely with customers and stakeholders to understand service expectations and ensure activities are delivered in line with agreed service levels. Using a variety of systems and tools, you will plan, monitor and optimise field operations to achieve the best outcomes for both the business and its customers. You will also take ownership of the abort management process, analysing site aborts to identify root causes, implementing corrective actions and driving continuous improvements to reduce rep...