Job Description
An exciting opportunity has arisen for a Financial Account - Call Centre Agent at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a full-time Call Centre Agent, you will play a crucial role in delivering exceptional customer service and financial account management to our valued clients.
What you'll be doing
- Handling inbound and outbound customer calls with professionalism and empathy
- Assisting customers with account inquiries, transactions, and problem resolution
- Providing accurate and timely information to customers
- Maintaining detailed records of customer interactions
- Adhering to company policies, procedures, and quality standards
- Identifying opportunities to enhance customer satisfaction and loyalty
- Collaborating with team members to provide seamless customer support
What we're looking for
- Previous experience in a customer service or call cent...