Job Description
Job Description
We are hiring Customer Service Representatives for a Financial Account to assist customers with banking, loan, or financial service inquiries. You will provide accurate and professional support while ensuring compliance with financial regulations and company policies.
Key Responsibilities
- Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email
- Provide accurate information on account details, transactions, interest rates, and financial products
- Resolve customer concerns efficiently and professionally
- Document all interactions and transactions accurately in the system
- Escalate complex or urgent issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics