Job Description
Client Success Lead
Client Success Lead, a Delivery Manager with a Computer Science or related degree and 5 to 10 years of experience, capable of managing complex strategic accounts, leading growth on a portfolio of accounts, revenue, and cross‑functional teams, with confidence. The role is based in Guadalajara or the metropolitan area.
Purpose and Key Responsibilities
The Client Success Lead is responsible for driving the performance, motivation, development, and operational excellence of the Client Success (CSU) team. This role ensures that CSRs are aligned with organizational goals, equipped with the right tools and training, and consistently delivering value to clients. It acts as a bridge between strategic objectives, key results, and frontline execution, fostering a culture of accountability, growth, and client‑centricity with a strong ownership.
Growth & Strategic Enablement
- Identify, document, and action growth opportunities w...