Financial BPO Team Lead — Data-Driven Coach & Leader

NTT DATA North America is seeking a BPO Team Lead in Quezon City, Philippines. The role entails managing a team focused on financial products, ensuring performance targets are met in terms of customer satisfaction and compliance. The ideal candidate will have at least 2 years in a contact center environment, especially in leadership roles, along with strong analytical skills and proficiency in MS Office. Available hours are Monday through Friday, from 7:00 am to 7:00 pm Central Time, with potential for on-call overtime.
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