Job Description
Mercier Consultancy MD is excited to present an opportunity for Finnish Speaking Customer Service Representatives for a leading ride-sharing platform, with work based in beautiful Greece. This role is perfect for individuals who have a passion for customer service and enjoy the dynamic nature of the ride-sharing industry. As a customer service representative, you will engage with riders and drivers, providing support and ensuring a seamless experience communicated effectively in Finnish.
Key Responsibilities
- Handle customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Finnish.
- Provide assistance with account setup, payment processing, and ride bookings.
- Resolve issues and complaints from riders and drivers in a timely and professional manner.
- Document all customer interactions accurately in a CRM system for effective follow-up.
- Collaborate with internal ...