Job Description
Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace.
Responsibilities
- Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.
- Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.
- Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.
- Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.
- Collaborate with internal teams to share customer feedback and drive service enhancements.
- Stay informed about marketplace updates, promoti...