Job Description
Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team!
Responsibilities
- Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
- Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
- Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
- Document all user interactions and resolutions in our CRM system to maintain service quality.
- Work collaboratively with other teams to identi...