Job Description
Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board!
Responsibilities
- Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
- Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
- Guide users on utilizing the platform’s features effectively to enhance their streaming experience.
- Document interactions and resolutions accurately within the CRM system.
- Work collaboratively with other teams to relay user feedback and suggest improvements...