Job Description
Fintech Customer Support (Payment Specialist) – Mandarin | Kuala Lumpur
RM4100 + RM300 Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite – KL | Start Date: 30 April 2026
We are hiring a Mandarin-speaking Fintech Customer Support Specialist to join a fast-growing payments and financial services support team based in Kuala Lumpur.
This role focuses on customer support within digital payments, banking workflows, and transaction verification processes .
Key Responsibilities:
- Support customers using digital banking and payment platforms
- Conduct transaction verification callbacks and document requests
- Assist customers with payment-related queries and issue resolution
- Perform KYC-related tasks where required
- Provide clear, accurate, and compliant customer support
- Maintain high service quality and customer satisfaction standards