💼 Full-Time Position

Fintech Help Desk Team Lead | SLA Champion & Leader

🏢
CBTW Americas
📍 workfromhome, workfromhome, Colombia
📍
Location
workfromhome, Colombia
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A global tech solutions firm in Colombia seeks an experienced Level 1 Service Desk Team Lead to guide a team of Support Analysts. The role involves overseeing daily operations, ensuring performance targets are met, and enhancing support quality for a fintech platform. Candidates should have 3-5 years of experience in technical support, strong leadership skills, and proficiency in English. The company offers diverse opportunities for career development, health insurance, and a multicultural work environment.
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