Job Description
The role of Fire and Electrical Planner will include:
Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate
Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and res...