First Line Manager

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.

Requirements:

• Matric.


• RE Certificate.


• Short Term Insurance NQF level 4 Qualification.


• Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).


• 2+ years’ team management experience in a call centre environment.


• Short term insurance industry knowledge.


• Knowledge of Call Centre functions and operations.


• Knowledge of management principles.


• People management experience.


• Personal lines experience.

Responsibilities:

• Drive client service performance against targets.


• Recruit, coach, develop and motivate staff to ensure optimum performance.


• Provide effective leadership and motivation to a team of Client Service Consultants.
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