Job Description
Job Description – First Line Technical Support
Our client is recruiting for a First Line Technical Support Apprentice to join their team in Horsham.
The Level 3 Information Communication Technician apprenticeship programme offers you the chance to kick‑start your career in an evolving industry.
The Position
Job Title: First Line Technical Support Apprentice
Apprenticeship Course: Level 3 Information Communication Technician
Apprenticeship Duration: 13 Months + Assessment
Location: Horsham
Working Hours: Monday to Friday 8am – 6pm
Salary: £16,000 p/a
What Will You Be Doing?
- Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
- Perform advanced diagnostics and fault isolation using tools such as packet ca...