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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide day-to-day support for trust accounting and wealth management applications.
- Monitor, troubleshoot, and resolve application issues, incidents, and user-reported problems.
- Analyze trust account transactions, holdings, cash movements, and reconciliation discrepancies.
- Support account setup, maintenance, and data validation activities.
- Investigate and resolve production support issues in collaboration with business, operations, and technology teams.
- Perform root-cause analysis and document findings, resolutions, and corrective actions.
- Monitor batch jobs, system interfaces, and data feeds to ensure successful processing.
- Maintain incident and service request tickets, providing timely updates to stakeholders.
- Generate operational and management reports as needed.
- Assist with system test...