Job Description
Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
Location: Pembroke, ON
Compensation: $100,000‑$150,000 per year
Key Responsibilities
- OEM policy and administration
- Thorough understanding of dealership and OEM KPIs
- Knowledge and expertise in department absorption and P&L
- Responsible for profit management – must examine department financial statements, including expenses and revenue, to ensure the department's profitability
- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
- Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
- Develop and implement a ...