Job Description
Job Summary
Control and manage the import, export and local operational process, from planning, collection through to delivery and invoicing, in accordance to the client's requirements by using live and accurate data.
List of Key Result Areas
- Operational Processes
- Indent Monitoring/ Booking / Data capturing
- Customs Clearing
- Quality Control
- Status Reports and Reporting
- Other Responsibilities
Key Result Area
PERFORMANCE STANDARDS/INDICATORS
- Ensure the TMS system is updated timeously and accurately by way of customer allocations and vehicle planning.
- Ensure all incidents are recorded timeously on the complaint's module.
- Always ensure the highest levels of customer service and attend to client's requests and queries promptly.
- Ensure drivers adhere to the designated route plans.
- Ensure highest levels of management of Conv...