Job Description
Position: Customer Experience Specialist
Location: Remote, Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
- Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
- Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
- Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
- Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
- Maintain up-to-date and accurate records of all customer interactions, transactions, and service request...