Job Description
Location: Malaga, Spain
Languages: Flemish (Native) + English (Fluent)
Work Schedule: 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM
Work Arrangement: On-Site
Key Responsibilities
- Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
- Act as the primary contact for Flemish-speaking clients, providing tailored support and addressing inquiries or issues.
- Develop and implement customer success strategies to maximize satisfaction and retention.
- Proactively identify upsell and cross-sell opportunities to drive growth.
- Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
- Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
- Handle escalations with professionalism and e...