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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Main Responsibilities
- Act as a day-to-day point of contact for Flexibility Service Providers (FSPs), supporting their end-to-end participation journey from initial engagement to onboarding, trading support and settlement processes.
- Contribute to the marketing and promotion of flexibility opportunities across various channels, helping to grow participation in the market.
- Prepare and maintain market documentation, including website contents and guidance documents.
- Support the management of customer relationships, ensuring FSPs receive accurate information and timely responses to queries.
- Maintain and update internal systems to track customer interactions and support the monitoring of FSP performance.
- Work closely with internal teams to ensure the effective delivery of flexibility services.
- Act as an internal advocate for FSPs, identifying opportunities to improve customer experience and ensuring that new pr...