Job Description
Description
Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.
Key Responsibilities Receive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than normal hours (shift work); Deal with confidential information; Communicate with customers both verbally and in writing. Requirements Grade 12; One (1) to four (4) years’ experience in a Call Centre Environment; Travel or relevant qualification will be an advantage; Excellent communication in English – speak, read and write; Solid computer literacy; Excellent phone etiquette; No criminal or credit record; Able to work on weekends, public holidays and flexible hours as required; Own transport would be an advantage. Personal Attributes: Punctual; Excellent understan...