Job Description
Please note this position is based in the Middle East, in Kuwait. All relocation costs will be covered.
The Floor Manager is responsible for supervising the daily front-of-house (FOH) operations, ensuring excellent customer service, smooth workflow, and adherence to brand standards. This role requires strong leadership, communication, and the ability to manage both guest experience and staff performance effectively.
Guest Experience Management Ensure all guests receive exceptional service at all times. Greet and engage with customers, addressing concerns and resolving issues promptly. Monitor the dining area to ensure cleanliness, comfort, and proper presentation. Maintain high levels of customer satisfaction by responding to feedback and identifying areas for improvement. Staff Supervision & Development Supervise waitstaff, hosts, cashiers, and other FOH employees. Assist with recruiting, onboarding, and training new FOH team members. Prepare daily staff schedules an...