Job Description
The Role
Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.
What We Are Looking For In a Floor Manager
- Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
- Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
- Being visible on the floor and touching every table to check in on their experience.
- Getting to know members, remembering their names and building connections.
- Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
- Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient ser...