Job Description
Job Description
- Supervise and coordinate the daily activities of Room Attendants and Housemen to ensure efficient housekeeping operations.
- Inspect guest rooms, corridors, pantries, and assigned public areas to ensure cleanliness, presentation, and brand standards are consistently maintained.
- Ensure all guest rooms, including arrivals, occupied, vacant, and VIP rooms, are cleaned and prepared according to hotel standards.
- Monitor room status updates and coordinate closely with Front Office and Engineering to ensure room readiness and timely resolution of maintenance issues.
- Respond promptly to guest requests, special arrangements, and service recovery situations to enhance guest satisfaction.
- Conduct quality inspections and provide coaching, guidance, and training to team members to maintain high performance standards.
- Monitor team attendance, grooming, productivity, and compliance with departmental procedures.
- Ens...