Job Description
We are looking for a passionate Floor Supervisor who will support the Wine Centre Manager in the daily operations of the wine tasting facility, ensuring smooth and efficient service delivery. This role is responsible for supervising floor activities, coordinating team members, and maintaining a high standard of customer experience.
Duties and responsibilities:
- Engage with and serve guests in a professional, efficient and courteous manner
- Supervise the team and promote a positive and friendly energy in the outlet
- Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
- Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
- Report complaints and/ or any incidents promptly, helping to find solutions where possible
- Ensure that all areas are clean and well-maintained and in good working order...