Job Description
Contract Type : Temporary WAH
Location : Bogotá - //BOGOTA
Job ID : REF34333L
Date Published :
Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Responsibilities
- Adhere to Service Level Agreements
- Demonstrate strong case ownership
- Drive issues to restoration / resolution and provide clear Root Cause Analysis (RCA)
- Conduct thorough and detailed troubleshooting to provide quality support to clients
- Manage customer & business partner expectations effectively to prevent escalations
- Maintain high customer satisfaction throughout the problem resolution process
- Work in accordance with NICE support processes, procedures, and contractual SLAs
- Work with various NICE departments (Support, etc.) and cu...